FAQ’s

Most frequently asked questions

Shopping & Shipping

The shipping methods available do vary based on your location. We do offer next business day and express shipping in parts of North America and Europe.

Shipping within the United States:



Shipping from our EU warehouses to major centres in the EU should have very similar time frames as the above US shipping details.

 

Shipping Internationally outside of the US and EU

Generally, this will be Standard shipping (

Some areas may take a little longer than 20 days after shipping.

Items are generally shipping within 24 to 48 hours during business days.

  • Express and Overnight may not be available in your location. If the options do not present themselves to you on checkout, then Standard Shipping is used.

The packages should arrive sooner than the 20 days mentioned but it may be delayed because of your local postal services. We have experienced longer than normal delivery times in some countries, and Covid-19 seems to be a factor at times.

Typically only national postal operators (like the US Postal Service, Canada Post, and Royal Mail) are able to deliver orders to PO Boxes. We also make use commercial companies (like FedEx) We suggest you use a physical address instead of a P.O. Box address to ensure a smooth delivery. However smaller items are often sent via Registered Mail. so you may receive a notice from your postal service to collect the package in the Post Office.

  1. Wait a day or two, Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
  2. Get in touch with our Customer Service team, Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by clicking the yellow speech bubble element in the bottom right corner or email us at customerservice@alphaundici.com

Some of our products are individually packaged to ensure their shape and provide extra cushion and durability. The products we’ll always ship separately are mugs, stickers, backpacks or bags, and generally hats.

It is possible that if you order 2 items they may arrive a day or two apart. Other than protecting the integrity of the shipped item there may also be other logistical reasons why there are different packages and shipments. Some of these could be due to low stock in one region or having to ship from a backup location if there are delays.

If a package is returned because of an incorrect address, we will make every effort to get the address corrected and shipped back to you or to the recipient of the package if it is a gift.

If the item is damaged on delivery please email Customer Service with your order number and pictures of the damaged item. We will then assertain if we are able to send you a replacement or offer a refund, either as a store credit or as a credit to your PayPal or Credit Card.

Yes we do ship internationally. We ship to most countries around the world. We have nevr shipped to North Korea, the Christmas Islands and a few other places but we are confident that if postal or courier services are available where you live we should be able to get the package to you.

This does depend from country to country, based on trade agreements and economic regions. If your order is shipped from a facility that’s in a different region than your delivery destination, you may have to pay handling and/or customs fees upon delivery. The customs fees may vary depending on the order value, country limits, etc.

Payments

We currently offer Paypal and 2Checkout as payment partners

PayPal is obviously well known and used all over the world and can be used with or without a credit or debit card depending on where you live. Paypal also protects you as the customer. You can make payments with your Credit Card with Paypal even if you do not have a PayPal account.

We also offer crypto payment options, You can pay via Bitcoin, Litecoin, Ethereum, and a few other options. We partner with CoinBase for these transactions

Your payment details (Credit Card etc) are never seen by Alpha Undici and we do not store these details in any way. It can be inconvenient to have to fill in your details multiple times over multiple purchases but it is safer that way.

In the future we will also be adding other payment methods, including eWallet and EFT options. As well as other Credit Card Payment Processors. We understand that not all options work in all countries.

Yes, you can. We partner with CoinBase for these transactions.

When you checkout you can select the “Bitcoin and other cryptocurrencies” Option.
We accept the following Crypto Currencies:

  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Litecoin
  • USD Coin
  • Dai

 

Yes we do. If the cards are accepted by our payment partners your card will be accepted by us.

Tax may be chargeable in some states in the USA, or Canada.

We are also obliged to charge VAT in some European locations, Currently, that is UK, Spain, and Latvia.

If Tax or VAT is chargeable based on your Country or State the amount the Tax-inclusive price will be shown on the product page. On the Checkout screen, there will be a separate line item for VAT or TAX

Contact

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